Quality of Interaction - Introduction Course

A workshop around the themes Psychological Safety and Quality of Interaction.

The Quality of Interaction (Qi) Index is developed recently by Alison Reynolds (Ashridge Executive Education) and David Lewis (London Business School) to make organisations more resilient and agile in a fast changing world.

The Qi Index analyses the dominant emotions, behaviours and cultural characteristics of a team or organisation and compares these to teams and organisations that are associated with high performance and adaptability.

The results indicate which relational behaviours are needed to strengthen and improve the adaptability of a team or organisation by measuring:

  1. the psychological safety - people feel able and free to express themselves;
  2. the cognitive diversity - acknowledging and appreciating similarities and differences between your perspective and that of your colleagues.

The Qi Index can be used in its own right to map strategic execution, team- and organisational development, and changes in organisational culture. In addition it can be used complementarily to other tools, such as the AEM-Cube®, to deepen the awareness and improve the route to change.

In this course there are 4 lectures, each around the 10 minutes, that will introduce you to the underlaying concepts that create The Qi Index.


Your Instructor

David Lewis
David Lewis

David is a sought after contributor to executive education programmes and a trusted advisor to senior executives around the world. David's research and thinking has led him to be named Thinker of the month (September 2018) by Thinkers50. He is increasingly recognised for his ground-breaking approach to strategy execution and his co authored 2016 prize-winning article stimulated a shift in the approach to strategy execution within executive education. David is regularly published in the Harvard Business Review and London Business School Review where his articles are some of the most popular and widely read attracting international media attention.

Course Curriculum

  Habits: The habits within our organisations #01
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  Generative behaviour: Recognising and changing habits #02
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  Facilitating a Qi Programme: Changing culture and behaviour #03
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  Cases: The Qi index in practice #04
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Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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