Quality of Interaction - Introduction Course

A workshop around the themes Psychological Safety and Quality of Interaction.

Making organisations more resilient and agile in a fast-changing world.

The Quality of Interaction index (Qi Index) analyses the dominant emotions, behaviours and cultural characteristics of a team or organisation and compares these to teams and organisations that are associated with high performance and adaptability.

The results of the assessment indicate which relational behaviours are needed to strengthen and improve the adaptability of a team or organisation by measuring:

  • Psychological safety - Do people feel able and free to express themselves?;
  • Cognitive diversity - Are similarities and differences between people acknowledged and appreciated?

This free course includes 4 lectures, each around 10 minutes, that will introduce you to the underlying concepts that create the Qi Index.

The Qi Index can be used on its own to map strategic execution, team- and organisational development, and changes in organisational culture. It can also be used together with other tools, such as the AEM-Cube®, to deepen the awareness and improve the route to change.

The Qi Index was developed by Alison Reynolds (Ashridge Executive Education) and David Lewis (London Business School).


Your Instructor

David Lewis
David Lewis

David is a sought after contributor to executive education programmes and a trusted advisor to senior executives around the world. David's research and thinking has led him to be named Thinker of the month (September 2018) by Thinkers50. He is increasingly recognised for his ground-breaking approach to strategy execution and his co authored 2016 prize-winning article stimulated a shift in the approach to strategy execution within executive education. David is regularly published in the Harvard Business Review and London Business School Review where his articles are some of the most popular and widely read attracting international media attention.

Course Curriculum

  Habits: The habits within our organisations #01
Available in days
days after you enroll
  Generative behaviour: Recognising and changing habits #02
Available in days
days after you enroll
  Facilitating a Qi Programme: Changing culture and behaviour #03
Available in days
days after you enroll
  Cases: The Qi index in practice #04
Available in days
days after you enroll

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!